Frequently Asked Questions

Giving brides the most beautiful day of their lives and seeing them glow on their big day is what really energizes us! The Beautiful Bride Shop wants to make it as easy as possible for you to find beautiful products and have them delivered to your home in an easy way! This way you can try on our products in the comfort of your own home, together with your own friends and family.

In 2010 we started with 'our sister' The Beautiful Bride Company providing bridal hairstyles and bridal make-up. More and more often we were asked by our brides whether we could also supply a beautiful hair accessory or a veil. It is our passion to optimally provide brides on the most beautiful day of their lives. Due to the demand from the brides, the idea arose for an online shop to be able to fully provide the brides. This was the beginning of The Beautiful Bride Shop.

The Beautiful Bride Shop has already made more than 160.000 brides shine! The Beautiful Bride Shop has grown into an international company with which we deliver to the United Kingdom, Netherlands, Germany, France, Belgium and more customers all over the world. We are very proud of the fact that we are rated by our customers with an average of 4.7/5!

We hope you will enjoy shopping in our online bridal shop! Do you have questions? Or do you need our help? Don't hesitate to email or call us!

Our team is always there for you and we are happy to help you!

The Beautiful Bride Shop is an official dealer of the bridal brands we sell. Our brands include Poirier, Bianco Evento, and Rainbow Club. We guarantee 100% authenticity on our offered items. Any doubts? Many customers preceded you! Read their experiences on our Instagram page.

Are you in need of some advice? Then you can always contact our customer service.

There are several ways to find the product you are looking for. The search bar at the top right of the site allows you to search specifically by typing in your search query. Simply enter the desired term or article number and all relevant search results will be displayed. For example, you can search for ”hoop skirt”, ”white bridal shoes” or ”anika” using the search bar.

Another way to search is to browse through the different categories in the menu. To do this, first select the desired category in the top menu at the top of the homepage of the website, for example 'ladies' or 'decoration'. Then the ladies or decoration menu allows you to narrow your search by choosing a specific category, for example ”bridal shoes” or ”hoop skirts”. Finally, you can refine your assignment even further in the submenu.

You may see quite a few search results. You can reduce the number of results by applying filters. You can find these above the articles. For example, you can filter on characteristics such as brand, size and color.

You can then sort the articles by a number of specifications:

• Most Popular (the most sold items are shown first)
• New (the newest articles are shown first)
• Highest price
• Lowest price
• Sale (discounted items shown first)

It is possible that a certain size or an article is not in stock. Check in the scroll-down menu on the product page when your desired product/size will be back in stock.

At the moment it is (unfortunately) not yet possible to try on wedding dresses at our office. To help you find the wedding dress of your dreams, we have an really handy online wedding dress guide!
If you are in the area and want to try on a bolero or shoes? Contact our customer service for the possibilities!

We advise you to measure your size manually so that you are sure that you order your wedding dress in the right size. Our extensive size chart explains step by step how you can measure yourself. We refer you to our heading 'Size tables' for our product sizes!

Refer to the table below to determine the correct size.
Do you have any questions? Feel free to contact us!

If in doubt, we advise you to order a larger size, because it is easier to alter a larger size. You can have your wedding dress altered at a local dressmaker/seamstress in your area.

If your wedding dress/product does not fit at all, you can always exchange your wedding dress/product.

Unfortunately we do not offer an alteration service ourselves. You can always contact a tailor in your area.

Sorry to hear that your wedding dress still doesn’t fit after it has been altered. We advise you to discuss this with your seamstress so that you can look for a suitable solution together.

Is the wedding dress or item you ordered not to your liking? Then you can of course exchange this for another item free of charge within 60 days or return it at your own expense. Read our return conditions and the return process here.

NB! As soon as the wedding dress (or other product) is no longer in its original state, it is unfortunately no longer possible to exchange or return it.

When you place an order by 5.30 p.m. from Monday to Friday and if in stock, we will ship your order the same day. Orders placed on Saturday or Sunday will be shipped on Monday. You can check the estimated time till your order is shipped in the scroll-down menu on the product page.

• The articles of our brands: Poirier, Rainbow Club, Fiarucci Bridal and Mr. Fiarucci have a standard delivery time to our warehouse of 1 to 3 days.
• If an item is not in stock (this is indicated in the webshop), the delivery time to our warehouse is on average between 7 and 10 days.
  

The delivery time differs per country.

• EU: the delivery time depends on the local carrier, it is best to take 7 working days into account.
• Non EU: the delivery time depends on the customs, it is best to take 10 working days into account.

If you have any questions about the shipping time to your country, feel free to contact our customer service.

It may take a few minutes before you receive the confirmation in your mailbox. Have you not received the confirmation after some time? Then check your spam box! Your confirmation email may have ended up here. If you can't find the confirmation in your spam box, please contact our customer service. We can also manually send you the confirmation email.

You can request a copy of your invoice for your latest orders from our customer service department at service@beautifulbrideshop.com.

NB! If you would like to have your own VAT identification number on the invoice, please include this in the email. We will then add the number to your invoice.

Did you order the wrong product or would you like a different product? No problem! As long as your order has not yet been shipped, we can cancel your order!

In this case, please contact our customer service. We will cancel your order.

NB! If you paid for your order by bank transfer, iDeal, Bancontact, PayPal or credit card, you can expect a refund within 10 working days on your account.

We use a maximum shoe order of 4 pairs of bridal shoes per order or customer. Of course it is possible to order 4 pairs of shoes and other accessories, such as a tiara or bridal lingerie.

Our bridal shoes are often made of vulnerable materials, such as satin and fine leather. The bridal shoes can therefore quickly show signs of use. We want to offer all our customers new and beautiful products, so we are forced to set a maximum of 4 pairs of bridal shoes per order or customer.

We reserve the right not to accept or process big orders. We ask for your understanding for this.

Try on the bridal shoes on a soft surface, so that the shoes are not damaged or show signs of wear.

NB! Satin bridal shoes are very fragile and cannot withstand moisture. Once the shoes get damp, they get damaged quickly.

If the returned products are dirty or damaged, we unfortunately cannot accept these items. The items will be returned to you and we will charge you for the costs incurred.

At The Beautiful Bride Shop you can choose from a wide range of bridal lingerie. For bridal lingerie there is a maximum of 4 pieces per order, per product category. For example, it is possible to order 4 bras in combination with 4 briefs. From a hygienic point of view, all briefs are sealed and cannot be tried on. Breaking this seal obliges the customer to keep the product. This also applies to Poirier's stockings.

NB! In the event that a product is returned without a seal or with a broken seal, unfortunately we cannot accept this return.

For ordering bridal jewelry we use a maximum of 6 pieces per order or customer. The maximum of 6 pieces applies per product category. For example, you can choose 6 tiaras and 6 bridal jewelry sets.

Is an item you have ordered cheaper in our webshop? Then we would like to ask you to first check the following:

• Has your order been delivered more than 7 days ago?
• Is the offer only valid on a different size, color or type?
• Did you find the offer on The Beautiful Bride Shop webshop from another country?

If one of the above points applies, it is unfortunately not possible to settle the discount for you.

Do none of the above apply? Please contact us. We would be happy to see if we can settle the discount for you!

The shipping costs differ per country. Click on the following link to view the delivery costs per country.

When you place an order by 5.30 p.m. from Monday to Friday and if in stock, we will ship your order the same day. Orders placed on Saturday or Sunday will be shipped on Monday. You can check the estimated time till your order is shipped in the scroll-down menu on the product page.

• The articles of our brands: Poirier, Rainbow Club, Fiarucci Bridal and Mr. Fiarucci have a standard delivery time to our warehouse of 1 to 3 days.
• If an item is not in stock (this is indicated in the webshop), the delivery time to our warehouse is on average between 7 and 10 days. We strive for the fastest possible delivery, and in most cases your order will even arrive a little earlier!

The delivery time differs per country.

• EU: the delivery time depends on the customs, it is best to take 7 working days into account.
• Non EU: the delivery time depends on the customs, it is best to take 10 working days into account.

If you have any questions about the shipping time to your country, feel free to contact our customer service.

The moment that your package is shipped form our wearhouse, you wil receive an e-mail with your delivery confirmation from is with an Track & Trace code. You can track your order with this code.If you haven't reveived an confirmation e-mail, it could be possible that your e-mail is in your spam box. We advice you to first check your spam box. If you can't figure it out, please contact our customer service. We are happy to help you.

The delivery time may very per country and per order:

• EU: the delivery time depends on the local carrier, it is best to take 7 working days into account.
• Non EU: the delivery time depends on the customs, it is best to take 10 working days into account.

Take also in mind that:

• The articles of our brands: Poirier, Rainbow Club, Fiarucci Bridal and Mr. Fiarucci have a standard delivery time to our warehouse of 1 to 3 days.
• If an item is not in stock (this is indicated in the webshop), the delivery time to our warehouse is on average between 7 and 10 days.
  

Have you received a Track & Trace code? Then your order is on its way to you! We advise you to first check the Track & Trace code to track your package. Has your order been lost? Please contact our customer service.

Did you not receive a Track & Trace code? Then it is possible that your order has been unexpectedly delayed. For more information, please contact our customer service.

This is possible for most countries inside the EU. If this option is available, the option will show itself in the check-out page. If you have any questions regarding the delivery to a collection point, please contact our customer service.

If you are not present during the first delivery attempt, you will receive a notification. This can be done by means of a note in the letterbox or via the Track & Trace link.
Your deliverer will let you know where your order is with one of the following 3 options:

• They come back the next day
• The order is delivered at your neighbors
• Whether the order is at a collection point

If you place an order outside the EU, we will send you your order without VAT. This discount will be settled in your shopping basket.

Please note! Please note that you will probably still have to pay the VAT to the douana or your local carrier.

EU countries:
If you live inside an EU country, you can easily exchange an item for a different size via our exchange portal. Do you still need help with this? View our return/exchange page.

Non-EU countries:
If you want to exhange your package from the UK or other non-EU countries, you are responsible for the shipment yourself. Please take into account customs documentation and other associated costs. Furthermore, declare your exhange in our exchange/return portal and please include the completed exchange/return form in the box. Please keep your proof of shipment until your exhange has been processed by us. The package can be sent to the following address:

The Beautiful Bride Shop
Fokkerstraat 547
3125 BD Schiedam
The Netherlands

Do you still need help with this? View our return/exchange page or contact our customer service.

You have the right to return the order within a period of 60 days from the moment you have received the products.

Instructions return EU countries:

Go to: create return label select your language and then start the return process. The costs for the return label per country are the following:

• NL, BE, DE, FR, LU, AT, IT, ES, MC : € 4,95
• FI, IE, PT, SE, BG, EST, GR, HU, KR, LT, LV, PL, RO, CZ: € 6,95

Non-EU countries:

If you want to return your package from the UK or other non-EU countries, you are responsible for returning the shipment. Please take into account customs documentation and other associated costs. Furthermore, you only declare one order as return in our return portal and please include the completed return form in the box. Please keep your proof of shipment until your return has been processed by us. The package can be sent to the following address:

The Beautiful Bride Shop
Fokkerstraat 547
3125 BD Schiedam
The Netherlands

Do you still need help with this? View our return/exchange page or contact our customer service.

Some conditions apply to the return of products:

• You have a reflection period of 60 days.
• The articles must have all original labels and original packaging.
• The items must be undamaged, clean and unused Attention! The soles of shoes must also be clean and undamaged.
• The return shipment must contain a completed return form.

Fitting items in a hygienic way is of course allowed. We therefore recommend that you try on and try the shoes on soft surfaces (e.g. carpet).

Do not forget to register your return in the Klarna app, you do not do this with an exchange! Read more about Klarna under the heading 'Klarna' in this FAQ.

First of all, we apologize if we sent you an item that you did not order. Of course, this also applies to the wrong size or color!

Please return the item to us free of charge, indicating that you have received a wrong item.

Contact our customer service and we will send you the correct item as soon as possible and email you a free return label.

First of all, we apologize if we didn't send you an article that you ordered. If you have already payed for this item,
contact our customer service and we will send you the missing item free of shipping costs and if in stock, as soon as possible.

We are sorry that your item is defective! Contact our customer service and we will send you a new item free of charge and as soon as possible.

I have returned my order, when will I receive my money back?

The processing of a return can take up to 10 days. You will receive an email as soon as we have unpacked your return. When your return has been processed, the purchase amount will be refunded as soon as possible to the payment details known to us. This will be no later than 14 days after we have sent the first email. You can expect the amount to be returned to your bank account or PayPal account within 10 working days*. When paying on account, you will receive a new invoice from Klarna.

My order has been canceled but I have already paid, what now?

Has your order been cancelled, but the amount has already been debited from your account? The amount will then be automatically refunded to the account with which the payment was made. It can take up to 10 working days* before this amount is visible on your account again.

* Normal processing time, with exceptions.

**With credit card account, the refund can be found on the next monthly statement or on the day of debit.

If you have any questions, please contact our customer service, we will be happy to assist you.

iDEAL
If you use internet banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank, KNAB and Triodos Bank, you can use iDEAL

Pay it Forward
If you choose to pay in advance, you will receive a confirmation by e-mail after sending your order with the account amount and our bank details. Note: If you have not received a confirmation, you are advised to check your spam filter settings and adjust them if necessary.

When transferring, please state the order number from your order confirmation. Upon receipt of your payment, we will immediately send you a confirmation of receipt by e-mail, after which we usually ship the order the same day.
The ordered goods remain reserved for you until receipt of your payment (maximum of 9 days).

PayPal
You can also pay with us via PayPal. If you choose to pay with PayPal, you will be forwarded directly to the PayPal website after ordering. PayPal is one of the safest and most widely used way to pay on the internet. Your order is even fully insured!

Credit Card
With us you can also pay easily and securely with a credit card. We accept Master Card and Visa. Your credit card information is encrypted using the SSL method.

Klarna
Klarna carries out the entire post-payment process for The Beautiful Bride Shop. This means that you can view and pay a payment overview from Klarna via the Klarna App. With the Klarna App you can arrange this safely and easily on your smartphone. In the online environment MYKlarna you can manage your payment overviews from your computer or tablet.
For questions you can always contact Klarna via the following link.

Bancontact
With Bancontact/Mister Cash you pay safely and quickly online. Choose this payment method, enter your card number and expiry date and you will be automatically directed to the trusted site of your bank. Here you will be asked to check the amount and to log in via the online security module that you received from your bank.

Reminders are sent automatically by Klarna if there is still an outstanding amount for your order after the payment term of 14 days.

I have already paid for my order

Have you paid the amount within 14 days, but you still receive a reminder? Then it is possible that your payment still needs to be processed by Klarna. Please note that this may take 2 to 5 business days. In order to process your payment properly, it is important that the payment reference is entered correctly.

When your invoice has been paid in full, you will always receive a confirmation by e-mail from Klarna. If this confirmation is not received despite payment, please contact Klarna customer service.

I have returned my order

The processing of a return can take up to 14 days. To avoid reminders, we therefore recommend that you always make your return within the payment term of 14 days. In the case of a partial return, you can therefore safely wait for the new invoice amount in the return confirmation.

Has your return been in transit for more than 14 days and have you received a reminder? Please contact our customer service.

If you have opted for prepayment, you can transfer the invoice amount to the IBAN below

IBAN: NL06 INGB 0003 3852 12
BIC: INGBNL2A
Bank: ING Bank

Please only indicate your order number as description with every payment.

NB!

• Make sure you pay for all your orders separately so that we can process your payments properly.
• If you have opted for post-payment via Klarna, you can transfer your outstanding amount directly to resp. Klarna.

1. To get started, you'll need the Klarna app, which you can download from the App store or the Google Play store. If you don't want the Klarna app, you can also log in to the Klarna website with your e-mail address. You need to enter your information and create an account. You can also add your account or credit card directly here to make payments even easier.
   To pay quickly and securely, it is important to link your bank account.
2. Go to: ‘My Klarna’.
3. Click on payment options.
4. Enter your bank details and complete all steps to link your bank account.
5. If you want to order from us and you want to pay with Klarna, during checkout, simply click on ‘post-pay’ with the Klarna logo in front of it. Follow the on-screen instructions to complete your purchase.

Log into Klarna's app to see what the due date is or log into the Klarna website. Klarna will only create an invoice once your order has left our warehouse.

1. Go to ‘My Klarna’.
2. Tap orders and select the relevant order. You will now immediately see the payment information.
   • You pay on account without interest or additional fees for up to 30 days.

1. To pay, open the Klarna app and go to ‘My Klarna’ or log in to the Klarna website.
2. Now tap payments and go to the invoice/order you want to pay.
   • Here you will also see immediately within how many days you need to pay.
3. Tap pay and follow the instructions. You can also pay with iDeal here.
   
   Good to know: No invoice with specified VAT is available.

If you can't find your invoice, there are several possibilities.

1. Make sure you are logged into the Klarna app with the same e-mail address you used to place the order.
   • Now check if you have received a confirmation e-mail from the webshop. Also check the spam folder! Once you have received the confirmation e-mail you can log in to Klarna with the e-mail address you used to place the order with the webshop.
   • Did you not receive a confirmation e-mail from the webshop? Then please contact us first.
2. Did you get a confirmation e-mail but does logging in with the e-mail address used not work? Then contact Klarna customer service to change the e-mail address associated with your order.
3. Still having problems? Please contact Klarna customer service.

It is recommended to always use the same e-mail address when shopping with Klarna.

Good to know: If you have signed in with your Apple ID with a hidden e-mail address and place an order with it, you will not see your order in the app because it is associated with a random e-mail address. In that case, please contact Klarna customer service to change the e-mail address associated with the order.

1. I have yet to be receive any items from my order.
   1. In this case, you do not have to pay the invoice until you receive your complete order.
   2. If you haven't received your order yet but the payment deadline is almost up, the best thing you can do is: Note! If you do nothing, Klarna does not know that you have not received the shipment. It is therefore important to report delays in delivery. Also, follow the steps below if you only received part of your order.
2. Track your shipment:
   Use the tracking number you received from us to view the status of your delivery and the estimated delivery date.
   • I did not receive a tracking number: Please contact us We can help you find out where your shipment is. Let Klarna know that you have not yet received your order.
   • My order has been delayed: Is it not clear from the tracking number when your order will be delivered? Please contact us. We can help you find out where your shipment is. Let Klarna know that you have not yet received your order under ‘report a problem’.
   • My order has been lost: Does it turn out that your order has been lost? Report that problem to Klarna. Your invoice will be temporarily put on hold.
3. How do I let Klarna know that I haven't received my order yet?
   Go to My Klarna and select the order/invoice you haven't received yet. After this, select ‘report a problem’ and indicate that you have not yet received the order. Your invoice is now temporarily paused in Klarna. If we adjust the invoice, you will receive the invoice again. Keep a close eye on your e-mail and notifications.
4. I still can't seem to pause my invoice
   Still not able to pause the invoice/order in Klarna? Then please contact Klarna customer service.
   

I received part of my order.
If you have received part of your order, you do need to pay the invoice. In the case of a partial delivery, we split the invoice in Klarna into two parts. The part of the order that you did receive, you therefore do need to pay for within 30 days.

It may happen that something does not fit or is not quite what you expected. Of course, you can return all or part of your order.
Good to know. It is important to register your return. Otherwise, Klarna does not know that you have returned something and a reminder fee may be charged.

 Note! If you are returning part of the order, it is also important to follow the steps below.

1. Please follow the instructions for return shipping on our website.
2. Inform Klarna that you have returned something. Then your payment will be paused until your return is processed. You do this by going to ‘My Klarna’ and selecting the relevant order. Then click on ‘report return’ and notify Klarna what you have returned.
3. Keep the tracking information for your return. This is useful as proof of your return. Did you register your return through our portal and lose your tracking code? Then please contact our customer service. In many cases, we can provide you with the number.
4. Check ‘My Klarna’ regularly for updates on your return. Once the return is processed by The Beautiful Bride Shop, Klarna will adjust the invoice and you will receive a new invoice.
   • Do you have questions about the status of your return? Then please contact our customer service.

1. Please follow the instructions for exchanges on our website.
2. Please do not click on return in ‘My Klarna’, as your payment will be paused and we will not be able to process the exchange.
3. You simply have to pay the invoice for the exchanged item according to the term of Klarna.

Note! If you exchange an item, we cannot create a new invoice for you. Pay the original invoice on time and avoid reminder fees. Do you still want to return the item in the end? Then of course the money will be refunded to your account.

No, you do not have to pay until a return is processed. If you have returned everything, the amount of the order will lapse. If you have returned part of your order, you will receive a new invoice.

Note! It is important that you have registered your return, otherwise Klarna will not know about your return and a reminder fee may be charged.

As soon as we have processed the return, we will immediately pass this on to Klarna. We will process the return within 14 days.

1. I am entitled to a full refund
   Once you have returned everything we will adjust the invoice within 14 days. Klarna will cancel the invoice and refund any amounts already paid to the account you used to pay. You can usually expect this money in your account within 5 business days.
2. I am entitled to a partial refund
   We will process the return within 14 days. If the partial refund is more than the outstanding amount on the invoice, Klarna will refund the excess amount to the account you used to pay. If the partial refund is less than the amount on the invoice, Klarna will adjust the amount on the invoice. You will receive an updated invoice from Klarna with the amount you still need to pay.
3. I haven't paid anything yet but did return part of my order
   If you haven't paid yet but have returned part of your order, you will see a new invoice in Klarna. You must pay this invoice within the specified period.
4. I still haven't received my refund
   If it has taken longer than a week for us to process your return (contact us if you have any questions about this) and the money is still not in your account, please contact the Klarna customer service.

Is your question not listed? Then you can always contact our customer service or the Klarna customer service.