FAQ

The Beautiful Bride Shop is an official dealer of the bridal brands that are for sale. Our brands include Poirier, Bianco Evento, Rainbow Club, Fiarucci Bridal, Pink Paradox London, Rachel Simpson, Abrazi, The Perfect Bridal Company, Lilly, Mr. Fiarucci, Lillian Rose, Achberger and Weise.

All items offered at The Beautiful Bride Shop are 100% authentic.

Within the period of 60 days you may return or exchange the items. When the delivered items are not returned within 60 days of receipt, the items willl be considered as accepted by recipient.

We only accept returned items which:

• are sent in their original and undamaged packaging
• are undamaged and not used
• have been labeled with a return labe

If all returned articles haven't been used and are not damaged, and if all articles were returned correctly and on time, The Beautiful Bride Shop will refund the money (excluding delivery costs). Refund will be completed withing 10 days after receipt of the returned items.

Costs return parcel

The costs for the return label are

• NL, BE, DE, FR, LU, AT, IT, ES, UK, MC : € 4,95
• FI, IE, PT, SE, BG, EST, GR, HU, KR, LT, LV, PL, RO, CZ: € 6,95

Instructions

How to return or exchange a product? You can easily return a parcel to us.

When the return process has been completed, you will receive an email. This email contains a return label and a return number for your return parcel.

Wrap and seal your parcel securely, using the same box as was used for delivery or a new appropriately size sturdy box.

Affix the return label securely on your parcel, without covering up any part of the label. Our logistic partner needs to be able to scan the barcode. Please also make sure that old addresses or shipment labels are concealed. Take your parcel to a Parcel Shop and please keep the receipt as your proof of postage.

It can take up to 10 days for your return to be fully processed.

Your refund will be credited to the payment method you used when purchasing the returned items. It may take 2-3 days to clear depending on your bank.

To find out your shoe size, measure from the back of your heel to the tip of your big toe. For a realistic measurement, do this while wearing a pair of socks.

Our easy method:

1. Make sure you are standing, wearing the socks or stockings you will wear with your new shoes. 
2. Stand on a piece of paper and mark where your longest toe and heel ends
3. Measure the distance between these two marks
4. Find your foot length and international conversion in the table below
5. If one foot is bigger than the other, order the size that fits your bigger foot

Please note: 

• these tables are intended only as a guide and can differ from manufacturers’ measurements. Shoes can sometimes differ from brand to brand by up to a whole size
• Do keep in mind that different materials used in the manufacturing of shoes will also contribute to the slight differences in size. Shoes made from suede, fabric or satin tend to expand easier and will appear to be less tighter around the width whereas shoes made from PU or patent faux leather tend to be tougher and stiffer at certain parts of the shoe.

Make your decision based on your own experience. It’s also worth reading through the customer reviews on the product page to see if other customers have commented on the fit.

Determining the right lingerie size

To determine the right lingerie size, two girth measurements are needed: the girth under the bust and the bust size. The size table can be used to determine the correct lingerie size.

• Step 1: Measure the girth under the bust (ribcage) to determine the circumference size
• Step 2: Measure the girth across the bust (fullest point) to determine the cup size

Cup size is too large

First check to make sure the torsolette is pulled downwards enough at the back, so that the cups fit properly on the front. The cup must fit closely around the bottom of the bust (ribcage). If there are folds in the cups or if the breasts hang too low in the cups, the cup is too large. In this case, use the push-up cups or a smaller cup size with the same ribcage size.

Cup size is too small

If the underwire supports are too far from the body and/or pressed under the arms, the cups are too small. In this case, use a larger cup with the same ribcage size.

Cup size is good, but ribcage size is not

In this case, use a different girth size as well as a different cup. If the girth becomes larger/smaller, the cup will also become larger/smaller! For example: The cup fits right with size 85C, but the girth is too small. Try a 90B (not a 90C), since a 90B has the same cup as an 85C, but a larger girth.

The lingerie size does not exist

Poirier lingerie is available in sizes 70A to 110F. It is possible, however, that the size needed falls outside of this range or that a particular model in the size needed does not exist. Possible solutions:

• Use fasteners (hook and eye strap) as an insert to increase the girth (ribcage). For example: 100A = 95B + hook and eye strap.
• Determine an alternative size. For example: use an 85G for 80G.
• Use push-up cups if the girth is good, but the cup is too large. For example: 90A = 90B + push-up cup.

Size chart