FAQ

The Beautiful Bride Shop is an official dealer of the bridal brands that are for sale. Our brands include Poirier, Bianco Evento, Rainbow Club, Fiarucci Bridal, Pink Paradox London, Rachel Simpson, Abrazi, The Perfect Bridal Company, Lilly, Mr. Fiarucci, Lillian Rose, Achberger and Weise.

All items offered at The Beautiful Bride Shop are 100% authentic.

Through our returns portal you can easily exchange an item for another size. You will also receive a free return label.

Within the period of 60 days you may return or exchange the items. When the delivered items are not returned within 60 days of receipt, the items willl be considered as accepted by recipient.

We only accept returned items which:

• are sent in their original and undamaged packaging
• are undamaged and not used
• have been labeled with a return label

If all returned articles haven't been used and are not damaged, and if all articles were returned correctly and on time, The Beautiful Bride Shop will refund the money (excluding delivery costs). Refund will be completed withing 10 days after receipt of the returned items.

Costs return parcel

The costs for the return label per country are the following: 

• NL, BE, DE, FR, LU, AT, IT, ES, MC : € 4,95
• FI, IE, PT, SE, BG, EST, GR, HU, KR, LT, LV, PL, RO, CZ: € 6,95

Instructions return EU countries

How to return or exchange a product? You can easily return a parcel to us, by following the instructions on this page.

Wrap and seal your parcel securely, using the same box as was used for delivery or a new appropriately size sturdy box.

Affix the return label securely on your parcel, without covering up any part of the label. Our logistic partner needs to be able to scan the barcode. Please also make sure that old addresses or shipment labels are concealed. Take your parcel to a Parcel Shop and please keep the receipt as your proof of postage.

Non-EU countries

If you want to return your package from the UK or other non-EU countries, you are responsible for returning the shipment. Please take into account customs documentation and other associated costs. The package can be sent to the following address:

The Beautiful Bride Shop
Olivier van Noortlaan 108
3133 AT  Vlaardingen
The Netherlands

It can take up to 10 days for your return to be fully processed.

Your refund will be credited to the payment method you used when purchasing the returned items. It may take 2-3 days to clear depending on your bank.

1. To get started, you'll need the Klarna app, which you can download from the App store or the Google Play store. If you don't want the Klarna app, you can also log in to the Klarna website with your e-mail address. You need to enter your information and create an account. You can also add your account or credit card directly here to make payments even easier.
   To pay quickly and securely, it is important to link your bank account.
2. Go to: ‘My Klarna’.
3. Click on payment options.
4. Enter your bank details and complete all steps to link your bank account.
5. If you want to order from us and you want to pay with Klarna, during checkout, simply click on ‘post-pay’ with the Klarna logo in front of it. Follow the on-screen instructions to complete your purchase.

Log into Klarna's app to see what the due date is or log into the Klarna website. Klarna will only create an invoice once your order has left our warehouse.

1. Go to ‘My Klarna’.
2. Tap orders and select the relevant order. You will now immediately see the payment information.
   • You pay on account without interest or additional fees for up to 30 days.

1. To pay, open the Klarna app and go to ‘My Klarna’ or log in to the Klarna website.
2. Now tap payments and go to the invoice/order you want to pay.
   • Here you will also see immediately within how many days you need to pay.
3. Tap pay and follow the instructions. You can also pay with iDeal here.
   
   Good to know: No invoice with specified VAT is available.

If you can't find your invoice, there are several possibilities.

1. Make sure you are logged into the Klarna app with the same e-mail address you used to place the order.
   • Now check if you have received a confirmation e-mail from the webshop. Also check the spam folder! Once you have received the confirmation e-mail you can log in to Klarna with the e-mail address you used to place the order with the webshop.
   • Did you not receive a confirmation e-mail from the webshop? Then please contact us first.
2. Did you get a confirmation e-mail but does logging in with the e-mail address used not work? Then contact Klarna customer service to change the e-mail address associated with your order.
3. Still having problems? Please contact Klarna customer service.

It is recommended to always use the same e-mail address when shopping with Klarna.

Good to know: If you have signed in with your Apple ID with a hidden e-mail address and place an order with it, you will not see your order in the app because it is associated with a random e-mail address. In that case, please contact Klarna customer service to change the e-mail address associated with the order.

1. I have yet to be receive any items from my order.
   1. In this case, you do not have to pay the invoice until you receive your complete order.
   2. If you haven't received your order yet but the payment deadline is almost up, the best thing you can do is: Note! If you do nothing, Klarna does not know that you have not received the shipment. It is therefore important to report delays in delivery. Also, follow the steps below if you only received part of your order.
2. Track your shipment:
   Use the tracking number you received from us to view the status of your delivery and the estimated delivery date.
   • I did not receive a tracking number: Please contact us We can help you find out where your shipment is. Let Klarna know that you have not yet received your order.
   • My order has been delayed: Is it not clear from the tracking number when your order will be delivered? Please contact us. We can help you find out where your shipment is. Let Klarna know that you have not yet received your order under ‘report a problem’.
   • My order has been lost: Does it turn out that your order has been lost? Report that problem to Klarna. Your invoice will be temporarily put on hold.
3. How do I let Klarna know that I haven't received my order yet?
   Go to My Klarna and select the order/invoice you haven't received yet. After this, select ‘report a problem’ and indicate that you have not yet received the order. Your invoice is now temporarily paused in Klarna. If we adjust the invoice, you will receive the invoice again. Keep a close eye on your e-mail and notifications.
4. I still can't seem to pause my invoice
   Still not able to pause the invoice/order in Klarna? Then please contact Klarna customer service.
   

I received part of my order.
If you have received part of your order, you do need to pay the invoice. In the case of a partial delivery, we split the invoice in Klarna into two parts. The part of the order that you did receive, you therefore do need to pay for within 30 days.

It may happen that something does not fit or is not quite what you expected. Of course, you can return all or part of your order.
Good to know. It is important to register your return. Otherwise, Klarna does not know that you have returned something and a reminder fee may be charged.

 Note! If you are returning part of the order, it is also important to follow the steps below.

1. Please follow the instructions for return shipping on our website.
2. Inform Klarna that you have returned something. Then your payment will be paused until your return is processed. You do this by going to ‘My Klarna’ and selecting the relevant order. Then click on ‘report return’ and notify Klarna what you have returned.
3. Keep the tracking information for your return. This is useful as proof of your return. Did you register your return through our portal and lose your tracking code? Then please contact our customer service. In many cases, we can provide you with the number.
4. Check ‘My Klarna’ regularly for updates on your return. Once the return is processed by The Beautiful Bride Shop, Klarna will adjust the invoice and you will receive a new invoice.
   • Do you have questions about the status of your return? Then please contact our customer service.

1. Please follow the instructions for exchanges on our website.
2. Please do not click on return in ‘My Klarna’, as your payment will be paused and we will not be able to process the exchange.
3. You simply have to pay the invoice for the exchanged item according to the term of Klarna.

Note! If you exchange an item, we cannot create a new invoice for you. Pay the original invoice on time and avoid reminder fees. Do you still want to return the item in the end? Then of course the money will be refunded to your account.

No, you do not have to pay until a return is processed. If you have returned everything, the amount of the order will lapse. If you have returned part of your order, you will receive a new invoice.

Note! It is important that you have registered your return, otherwise Klarna will not know about your return and a reminder fee may be charged.

As soon as we have processed the return, we will immediately pass this on to Klarna. We will process the return within 14 days.

1. I am entitled to a full refund
   Once you have returned everything we will adjust the invoice within 14 days. Klarna will cancel the invoice and refund any amounts already paid to the account you used to pay. You can usually expect this money in your account within 5 business days.
2. I am entitled to a partial refund
   We will process the return within 14 days. If the partial refund is more than the outstanding amount on the invoice, Klarna will refund the excess amount to the account you used to pay. If the partial refund is less than the amount on the invoice, Klarna will adjust the amount on the invoice. You will receive an updated invoice from Klarna with the amount you still need to pay.
3. I haven't paid anything yet but did return part of my order
   If you haven't paid yet but have returned part of your order, you will see a new invoice in Klarna. You must pay this invoice within the specified period.
4. I still haven't received my refund
   If it has taken longer than a week for us to process your return (contact us if you have any questions about this) and the money is still not in your account, please contact the Klarna customer service.

Is your question not listed? Then you can always contact our customer service or theKlarna customer service.

To find out your shoe size, measure from the back of your heel to the tip of your big toe. For a realistic measurement, do this while wearing a pair of socks.

Our easy method:

1. Make sure you are standing, wearing the socks or stockings you will wear with your new shoes. 
2. Stand on a piece of paper and mark where your longest toe and heel ends
3. Measure the distance between these two marks
4. Find your foot length and international conversion in the table below
5. If one foot is bigger than the other, order the size that fits your bigger foot

Please note: 

• these tables are intended only as a guide and can differ from manufacturers’ measurements. Shoes can sometimes differ from brand to brand by up to a whole size
• Do keep in mind that different materials used in the manufacturing of shoes will also contribute to the slight differences in size. Shoes made from suede, fabric or satin tend to expand easier and will appear to be less tighter around the width whereas shoes made from PU or patent faux leather tend to be tougher and stiffer at certain parts of the shoe.

Make your decision based on your own experience. It’s also worth reading through the customer reviews on the product page to see if other customers have commented on the fit.

Determining the right lingerie size

To determine the right lingerie size, two girth measurements are needed: the girth under the bust and the bust size. The size table can be used to determine the correct lingerie size.

• Step 1: Measure the girth under the bust (ribcage) to determine the circumference size
• Step 2: Measure the girth across the bust (fullest point) to determine the cup size

Cup size is too large

First check to make sure the torsolette is pulled downwards enough at the back, so that the cups fit properly on the front. The cup must fit closely around the bottom of the bust (ribcage). If there are folds in the cups or if the breasts hang too low in the cups, the cup is too large. In this case, use the push-up cups or a smaller cup size with the same ribcage size.

Cup size is too small

If the underwire supports are too far from the body and/or pressed under the arms, the cups are too small. In this case, use a larger cup with the same ribcage size.

Cup size is good, but ribcage size is not

In this case, use a different girth size as well as a different cup. If the girth becomes larger/smaller, the cup will also become larger/smaller! For example: The cup fits right with size 85C, but the girth is too small. Try a 90B (not a 90C), since a 90B has the same cup as an 85C, but a larger girth.

The lingerie size does not exist

Poirier lingerie is available in sizes 70A to 110F. It is possible, however, that the size needed falls outside of this range or that a particular model in the size needed does not exist. Possible solutions:

• Use fasteners (hook and eye strap) as an insert to increase the girth (ribcage). For example: 100A = 95B + hook and eye strap.
• Determine an alternative size. For example: use an 85G for 80G.
• Use push-up cups if the girth is good, but the cup is too large. For example: 90A = 90B + push-up cup.

Size chart