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Returns and Exchange
Within the period of 30 days you may return or exchange the items. When the delivered items are not returned within 30 days of receipt, the items willl be considered as accepted by recipient.
We only accept returned items which:
- are sent in their original and undamaged packaging
- are undamaged and not used
Refunds will be completed withing 14 days after receipt of the returned items.
Costs return parcel
When returning an item from The Netherlands, Belgium, Danmark, Germany, Finland, France, Luxembourg, Austria, United Kingdom and Sweden you may use our return service. The costs for the return label are
NL, BE, DE, FR, LU, AT: € 4,95
DK, SE, UK: € 8,95
FI: € 12,95
Instructions
How to return or exchange a product? You can easily return a parcel to us.
When the return process has been completed, you will receive an email. This email contains a return label for your return parcel.
Wrap and seal your parcel securely, using the same box as was used for delivery or a new appropriately size sturdy box.
Affix the return label securely on your parcel, without covering up any part of the label. Our logistic partner needs to be able to scan the barcode. Please also make sure that old addresses or shipment labels are concealed. Take your parcel to a DPD Parcelshop and please keep the receipt as your proof of postage. If you use our DPD label we will charge for the usage afterwards (please do no pay at the DPD Parcelshop).