International Terms & Conditions
Version: International Terms & Conditions MASTER EN v2.0
Applicable from: 26 June 2026
Summary of the Main Terms
This summary provides a brief overview of several important topics in these Terms & Conditions. The full Terms & Conditions shall always prevail.
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About our products
Many products are made from delicate materials such as satin, tulle, lace, beadwork and fine finishes. Minor variations, subtle irregularities and slight differences may be inherent to these materials and production methods.
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About sizing and fit
Sizing advice, fit recommendations and guidance are indicative only and cannot guarantee a perfect fit or personal preference.
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About delivery times and availability
Delivery times are indicative and may vary depending on stock, suppliers, logistics, carriers, customs procedures and international shipping. In exceptional situations, a product may become unavailable despite an order confirmation.
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About international shipping
For deliveries outside the European Union, import duties, customs charges, local taxes or other import-related fees may apply. Unless expressly stated otherwise, such charges remain the responsibility of the customer.
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About returns and careful fitting
Products may only be fitted, inspected and handled in the same manner as reasonably permitted in a physical store. Products showing signs of use, damage, missing labels, stains or other characteristics resulting in diminished value may be subject to a reduction in value.
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About delicate materials
Satin shoes, tulle, lace, mesh fabrics, beadwork and other delicate materials are sensitive to moisture, dirt, friction, damage and signs of wear. Customers are advised to handle products carefully and, where relevant, fit them indoors on a clean surface only.
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About labels and seals
Original labels, protective labels and seals form an important part of the assessment of returned products. Missing, damaged or removed labels may affect the return assessment and any reduction in value.
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About hygiene products
Certain products, such as lingerie, briefs, stockings and other sealed products, may not be suitable for return for reasons of health protection or hygiene once the seal has been broken.
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About refunds
Refunds are processed through the original payment method where possible. Processing times may vary depending on banks, payment service providers and international payment methods.
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About complaints and customer service
The Company aims to handle every order and customer with great care. Customers with questions or complaints are encouraged to contact customer service so that a suitable solution can be sought.
Article 1 — Definitions
In these Terms & Conditions, the following definitions shall apply:
Article 2 — Identity Of The Company
1. The website(s) are operated by: The Beautiful Bride Shop B.V. Fokkerstraat 547 3125 BD Schiedam The Netherlands
2. The Beautiful Bride Shop B.V. operates under various trade names and manages multiple website(s), including but not limited to:
- The Beautiful Bride Shop
- Verasposa
3. The Beautiful Bride Shop B.V. is registered with the Chamber of Commerce in Rotterdam under registration number 86794876 and holds VAT identification number NL864086027B01.
4. For questions, customer service or other communication, the Company can be contacted via: Email: service@beautifulbrideshop.com Telephone: +31 (0)10 313 27 272
5. The Company is generally available Monday through Friday during regular business hours. Local opening hours may vary depending on the webshop, country or customer service channel.
6. In addition to consumer sales, The Beautiful Bride Shop B.V. may also provide business sales, fulfilment, logistics or related services. Such services may be subject to additional or separate terms and conditions.
Article 3 — Applicability
1. These Terms & Conditions apply to every offer made by the Company and to every agreement concluded between the Company and a customer through the websites, webshops or other forms of remote communication.
2. By using the websites or placing an order, the customer accepts the applicability of these Terms & Conditions.
3. Any deviations from these Terms & Conditions shall only be valid if expressly confirmed in writing by the Company.
4. Any general terms or conditions used by the customer, including purchasing conditions or other terms used by business customers, are expressly rejected unless otherwise agreed in writing.
5. These Terms & Conditions apply to international sales and deliveries. Consumers residing outside the Netherlands retain the protection of mandatory consumer rights applicable in their country of habitual residence.
6. Additional or separate terms may apply to fulfilment, logistics or other business-related services provided by the Company.
7. If any provision of these Terms & Conditions is found to be invalid, void or unenforceable, the remaining provisions shall remain fully valid and enforceable.
8. These Terms & Conditions may be amended, updated or supplemented from time to time. The most recent version will be published on the relevant website(s).
Article 4 — The Offer
1. The Company takes great care in compiling and presenting products, services, product information, images and other content displayed on the website(s).
2. Images, lifestyle photography, colours, sizing information and product descriptions are provided for illustrative purposes only and may vary slightly from the actual delivered product due to screen settings, material properties or handcrafted finishing.
3. Many products are made from delicate materials. Minor variations, subtle irregularities or slight differences inherent to such materials or finishing methods shall not be considered defects.
4. Sizing advice, fit recommendations or guidance, including recommendations provided through digital tools or external sizing services, are indicative only and cannot guarantee a perfect fit or personal preference.
5. All offers are subject to availability and may be modified, adjusted or discontinued by the Company from time to time.
6. Obvious mistakes, typographical errors, technical issues, pricing errors or other evident inaccuracies in pricing, product information, availability or promotional offers shall not be binding upon the Company.
7. Temporary promotions, discount codes, special offers or campaigns may be subject to additional conditions and may have limited validity periods.
8. The Company cannot guarantee that all products will remain available at all times. In exceptional situations, a product or order may become partially or fully unavailable despite an order confirmation.
9. If a product unexpectedly becomes unavailable, the Company shall inform the customer as soon as reasonably possible and, where applicable, provide a suitable alternative, delayed delivery or refund in accordance with these Terms & Conditions.
10. The Company reserves the right to refuse or cancel orders in the event of obvious errors, misuse, unauthorized use of promotional codes, automated purchases or other circumstances that justify refusal of the order.
11. Many products offered by the Company are intended for weddings, formal events, ceremonies, photoshoots and other special occasions. Customers remain responsible for ordering products in sufficient time before any planned event or occasion.
12. Colours, shades and finishes may appear differently depending on screens, devices, photography, lighting conditions, display settings and production batches. Minor colour variations shall not be considered defects.
Article 5 — The Agreement
1. An agreement is concluded once the Company has accepted and confirmed the customer’s order, unless expressly stated otherwise.
2. After placing an order, the customer will receive an electronic order confirmation containing the main details of the order.
3. The Company reserves the right to refuse, cancel or request additional information regarding orders or requests in cases including, but not limited to:
- obvious errors or technical issues
- incorrect or incomplete information
- unauthorized use of payment methods
- suspected fraud or misuse
- unusual ordering patterns or automated purchases
- unauthorized use of discount codes or promotions
- other circumstances requiring additional verification or justifying refusal.
4. In exceptional situations, the Company may request additional verification or confirmation before processing or shipping an order.
5. Despite careful inventory management, exceptional situations may occur in which a product becomes unavailable, delayed or temporarily out of stock. This may result from inventory discrepancies, product damage, supplier delays or logistical circumstances. In such situations, the Company shall inform the customer as soon as reasonably possible and, where applicable, offer a suitable alternative, delayed shipment or refund in accordance with these Terms & Conditions.
6. The Company may process orders in separate shipments or partial deliveries where reasonably necessary for proper order fulfilment.
7. Digital communication, automated systems and electronic confirmations may be used in the conclusion and execution of agreements.
8. The Company takes appropriate technical and organizational measures to secure electronic communication, payment processes and data processing.
9. Obvious errors, mistakes or technical malfunctions in ordering processes, pricing displays, stock information or automated systems shall not create a binding agreement where the customer could reasonably understand that an error or irregularity existed.
10. The availability of specific payment methods may be changed, suspended or restricted at any time by the Company or the relevant payment provider.
Article 6 — Prices And Payments
1. All prices displayed on the website(s) include applicable VAT where legally required and exclude shipping costs unless expressly stated otherwise.
2. For deliveries outside the European Union, local import duties, customs charges, VAT, sales tax or other local import charges may apply. Unless expressly stated otherwise, such charges remain the responsibility of the customer.
3. Any shipping costs, import charges, local taxes or additional fees known in advance will be clearly displayed to the customer before completing the order.
4. The Company offers various payment methods. Available payment methods may vary depending on the webshop, country, device or order.
5. Payments are processed through external payment service providers and payment partners. Additional conditions imposed by the relevant payment provider may apply to certain payment methods or services.
6. Where deferred payment or instalment payment options are selected through an external payment provider, the provider may independently carry out a credit or risk assessment.
7. Certain payment methods, including deferred payment or instalment payment services offered by external payment providers, may be subject to separate terms, conditions and approval processes of the relevant provider. The Company has no control over acceptance decisions, credit assessments, payment processing times or policies applied by such external payment providers.
8. Discount codes, promotions and temporary campaigns:
- are personal and non-transferable unless stated otherwise
- may have limited validity periods
- may be subject to additional promotional conditions
- cannot be exchanged for cash
- may be refused or withdrawn in cases of misuse, technical issues or unauthorized use.
9. Obvious pricing errors, technical malfunctions, system failures or other evident mistakes relating to prices, discounts, currencies or promotions shall not be binding upon the Company where the customer could reasonably understand that an error or irregularity existed.
10. In exceptional situations, the Company may carry out additional verification or security checks before accepting payment or processing an order.
11. Any refunds shall be processed in accordance with Article 10 of these Terms & Conditions and, where possible, through the original payment method.
12. International payments, currency conversions or payments processed through foreign banks or payment providers may be subject to additional charges, exchange rates or processing times beyond the Company’s control.
13. The availability of specific payment methods may be changed, suspended or restricted at any time by the Company or the relevant payment provider.
Article 7 — Delivery And Performance
1. The Company shall process and fulfil orders with the greatest possible care.
2. Delivery times are indicative only and shall not be regarded as strict deadlines unless expressly agreed otherwise in writing. In exceptional situations, deliveries may be delayed due to circumstances beyond the Company’s control.
3. Deliveries shall be made to the address or collection point provided by the customer. The customer is responsible for providing accurate, complete and up-to-date address and contact information.
4. If a delivery cannot be completed due to incorrect, incomplete or inaccurate information provided by the customer, additional shipping, return or handling costs may be charged to the customer.
5. The Company uses external carriers, logistics partners and fulfilment providers. Depending on the country, region or shipping method, different carriers or local delivery services may be used.
6. Tracking information and shipping updates will be provided where available. The availability and accuracy of tracking information depend partly on external carriers and systems.
7. Delivery estimates, tracking updates or delivery notifications provided by carriers or tracking systems are indicative only and cannot be guaranteed.
8. The Company may process orders in separate shipments or partial deliveries where reasonably necessary for proper order fulfilment.
9. For international deliveries, import duties, customs charges, local taxes, VAT, sales tax or other import-related charges may apply. The handling of such charges may vary depending on the webshop, country, shipping method or carrier.
10. Unless expressly stated otherwise, import duties, customs charges and other local import fees remain the responsibility of the customer.
11. If a parcel is not collected from a pickup point, refused by the customer or cannot be delivered due to circumstances attributable to the customer, the Company may charge any resulting return, storage or shipping costs.
12. The risk of damage to or loss of products transfers to the customer upon delivery to the customer or a third party designated by the customer, unless mandatory law provides otherwise.
13. In exceptional situations such as logistical disruptions, carrier delays, customs inspections, peak periods, weather conditions, strikes or international transport disruptions, delivery may be delayed. Where reasonably possible, the Company shall inform the customer accordingly.
14. The Company cannot accept liability for losses, costs or damages arising from products arriving later than expected for weddings, events, ceremonies, photoshoots or other scheduled occasions unless expressly agreed otherwise in writing.
Article 8 — Right Of Withdrawal
1. Consumers have the legal right to withdraw from an agreement relating to the purchase of products within 14 days without giving any reason, unless a legal exception applies. In addition to the statutory withdrawal period, the Company may offer an extended voluntary return period for eligible products as communicated on the relevant website(s). Additional conditions may apply to such extended return periods.
2. The withdrawal period commences on the day after the consumer, or a third party designated by the consumer other than the carrier, has received the product.
3. To exercise the right of withdrawal, the consumer must inform the Company within the withdrawal period by means of an unequivocal statement indicating the decision to withdraw from the agreement. This may be done via email, the return portal or another return method offered by the Company.
4. During the withdrawal period, the consumer shall handle the product and packaging with care. Products may only be handled and inspected to the extent necessary to establish their nature, characteristics and functioning, as would reasonably be permitted in a physical store.
5. The consumer shall return the product as soon as reasonably possible and no later than 14 days after notifying the Company of the withdrawal, in accordance with the Company’s return instructions.
6. The Company shall reimburse payments received for returned products in accordance with Article 10 of these Terms & Conditions.
7. Further conditions regarding returns, diminished value, delicate materials, hygiene products and signs of use are set out in Article 9 of these Terms & Conditions.
8. The right of withdrawal applies exclusively to consumers and does not apply to business customers unless expressly agreed otherwise in writing.
9. The right of withdrawal may be excluded or limited where legally permitted, including but not limited to sealed products which are not suitable for return for reasons of health protection or hygiene once the seal has been broken after delivery.
Article 9 — Return Conditions
1. Products may only be fitted, inspected and handled in the same manner as reasonably permitted in a physical store.
2. During the withdrawal period, customers must handle products, packaging, labels, seals and accessories with due care.
3. Many products offered by the Company are made from delicate materials. Such materials are sensitive to signs of wear, damage, moisture, odours, stains and improper handling.
4. Products may not be used beyond what is necessary to establish their nature, characteristics and functioning. Outdoor use, temporary or occasional use, use during events, photoshoots or other forms of actual use shall not be regarded as normal inspection.
5. If returned products show signs of wear, damage, stains, makeup traces, perfume scents, smoke odours, deodorant marks, moisture stains, missing labels, damaged packaging or other characteristics resulting in diminished value, the Company may apply a reduction in value.
6. Original labels, protective labels, seals and product attachments form an important part of assessing the condition, authenticity and resaleability of products. If such labels or seals are missing, removed, damaged or appear to have been reattached, this may be taken into account when assessing diminished value.
7. Products from which labels, protective labels or seals have been removed may in certain cases no longer be considered resalable as new.
8. If a returned product can no longer reasonably be sold as new due to use, damage, stains or missing labels, the reduction in value may amount to the full purchase price of the product.
9. Satin shoes, fine leather shoes and other delicate footwear are particularly sensitive to moisture, dirt, damage and signs of wear. The Company advises fitting such products exclusively indoors and on a soft, clean surface.
10. To ensure product availability and a fair shopping experience for all customers, reasonable maximum order quantities may apply to certain product categories.
11. In cases of excessive, unusual or repeated return behaviour, misuse of the return policy or abnormal ordering patterns, the Company may impose additional conditions or restrict future orders. The Company furthermore reserves the right to refuse orders in cases involving conduct contrary to reasonable commercial standards or fair use.
12. Where the Company offers an extended voluntary return period beyond the statutory withdrawal period, the additional return period remains subject to these Terms & Conditions and the applicable return instructions published on the relevant website(s).
13. Products which are unsuitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery may not be returned where legally permitted.
14. If hygiene seals, protective seals or other seals on products such as lingerie, briefs, stockings or similar products have been broken or removed, the right of withdrawal may lapse where legally permitted.
15. Customers must package returns carefully and in accordance with the Company’s return instructions in order to minimize transport damage during return shipment.
16. The assessment of returned products, including the condition, presence of labels, signs of use, damages or diminished value, may be carried out manually and visually by the Company.
Article 10 — Refunds
1. Where a consumer validly exercises the right of withdrawal, the Company shall reimburse payments received for returned products in accordance with applicable law and these Terms & Conditions.
2. If the consumer withdraws from the entire order in accordance with the right of withdrawal, the standard shipping costs of the original delivery shall also be reimbursed where legally required. This does not apply to import duties, customs charges, local taxes or other import-related fees.
3. Additional costs arising from a shipping method selected by the customer that differs from the standard delivery method offered by the Company shall not be eligible for reimbursement.
4. Refunds shall be processed using the same payment method used for the original transaction unless expressly agreed otherwise.
5. The Company may withhold reimbursement until the returned products have been received or until the customer has provided proof of return shipment, whichever occurs first.
6. Returned products will be inspected upon receipt in accordance with Article 9 for signs of wear, damage, missing labels, broken seals, stains and other characteristics resulting in diminished value.
7. If diminished value arises from handling or use exceeding what is necessary to establish the nature, characteristics and functioning of the product, the Company may deduct a reasonable reduction in value from the refund amount.
8. If a returned product can no longer reasonably be sold as new due to use, damage, stains, missing labels or other circumstances, the reduction in value may amount to the full purchase price of the product.
9. If an order is partially returned, previously granted discounts, promotions or campaign benefits may lapse where the conditions of the relevant promotion are no longer fulfilled.
10. Refund processing times may vary for payments made through external payment service providers, deferred payment services or international payment methods. The Company has no control over processing times applied by banks, credit card companies or external payment providers.
11. Where payments have been made through external deferred payment providers or instalment payment services, customers remain responsible for complying with the payment obligations and conditions of the relevant payment provider until the return or refund has been fully processed.
12. Any reimbursement of import duties, customs charges, local taxes or other governmental charges falls outside the responsibility of the Company unless expressly stated otherwise or required by law.
13. Refunds shall only be issued for returns that have actually been received and processed in accordance with these Terms & Conditions and applicable law.
Article 11 — Warranty And Conformity
1. The Company guarantees that the delivered products conform to the agreement, the reasonable expectations the customer may have thereof and the legal requirements applicable at the time of delivery.
2. Many products offered by the Company are made from delicate materials such as satin, tulle, lace, beadwork, fine leather and other refined fabrics. These materials require careful use, handling, storage and maintenance.
3. Minor differences, subtle irregularities or slight variations in finishing, structure, colour or handmade details inherent to delicate materials or production methods shall not be considered defects or non-conformity.
4. Products must be used in accordance with their nature, intended purpose and any applicable care or maintenance instructions. Damage resulting from improper use, careless handling, excessive strain, moisture, stains, incorrect storage, normal wear or failure to follow care instructions shall not be considered non-conformity or covered under warranty.
5. Satin shoes, fine leather shoes and other delicate products are particularly sensitive to moisture, dirt, scratches, pressure marks and signs of wear. The Company advises using such products carefully and only in accordance with the relevant product instructions.
6. Materials such as tulle, lace, mesh fabrics and delicate finishes are inherently fragile and should be handled carefully in order to prevent snagging, damage or deformation.
7. Fit, sizing experience and personal wearing comfort depend partly on the individual characteristics and preferences of the customer. Therefore, sizing advice and fit recommendations cannot guarantee a perfect fit or personal expectation.
8. If products are altered, tailored, cleaned, repaired or otherwise modified by third parties, this may affect any assessment relating to conformity, warranty or liability.
9. Normal wear and tear, signs of use and characteristics reasonably expected from ordinary use of products shall not be considered defects.
10. Nothing in these Terms & Conditions shall affect the statutory rights of consumers regarding conformity or legal warranty rights.
Article 12 — Liability
1. The Company exercises great care in the operation of its websites, webshops, products, services and the performance of agreements.
2. The Company’s liability shall be limited to direct damages resulting directly from an attributable failure by the Company.
3. The Company shall not be liable for indirect damages, consequential damages, loss of profit, loss of data, reputational damage, lost savings or any other form of indirect or consequential loss, unless caused by intentional misconduct or wilful recklessness on the part of the Company.
4. The Company shall not be liable for delays, errors or damages caused by external carriers, logistics partners, customs authorities, payment providers, hosting providers or other third-party service providers over which the Company typically has no direct control.
5. The Company shall not be liable for delivery delays, temporary product unavailability, technical malfunctions, system failures, network interruptions or other circumstances beyond the Company’s control.
6. Products offered by the Company, including products made from satin, tulle, lace, fine leather or other delicate materials, must be used carefully and in accordance with their product characteristics and care instructions. The Company shall not be liable for damages arising from improper use, careless handling, normal wear, moisture, stains, improper maintenance or use inconsistent with the nature of the product.
7. The Company shall not be liable for damages arising after products have been altered, tailored, cleaned, repaired or otherwise modified by third parties.
8. To the extent permitted by applicable law, the total liability of the Company shall be limited to the amount paid by the customer for the relevant product or order.
9. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
Article 13 — Force Majeure
1. The Company shall not be obliged to fulfil any obligation where performance is wholly or partially prevented due to circumstances beyond its reasonable control.
2. Force majeure includes, but is not limited to:
- disruptions in transport or logistics networks
- delays caused by carriers or fulfilment partners
- customs delays or import restrictions
- pandemics, epidemics or public health measures
- governmental measures, sanctions or legal restrictions
- strikes, labour shortages or labour disputes
- extreme weather conditions
- fire, flooding or other disasters
- cyber incidents, hacking, system failures or network disruptions
- failures involving hosting providers, payment providers or other external service providers
- supplier issues, production problems or stock shortages
- international transport or supply chain disruptions
- energy or telecommunications failures
- and any other circumstance beyond the Company’s reasonable control.
3. In the event of force majeure, the Company may suspend performance of the agreement for the duration of the force majeure situation or cancel the agreement wholly or partially where performance is no longer reasonably possible.
4. Where reasonably possible, the Company shall inform the customer as soon as possible if force majeure results in delays or limitations affecting the performance of the agreement.
5. The Company shall not be liable for damages arising from delays, limitations or failure to perform obligations resulting from force majeure.
6. If the Company has already partially fulfilled its obligations or can only partially fulfil its obligations at the time the force majeure situation arises, the Company may separately invoice or settle the fulfilled part of the agreement.
Article 14 — Intellectual Property
1. All intellectual property rights relating to the websites, webshops, product photography, images, designs, texts, product descriptions, logos, branding, trade names, video materials and other content of the Company are owned by the Company or its licensors.
2. Without prior written consent from the Company, it is not permitted to copy, reproduce, publish, distribute, modify or commercially use any content from the websites or webshops in whole or in part, except where permitted under applicable law.
3. Product photography, lifestyle images and other visual materials are carefully created and may not be used without permission for commercial purposes, resale activities, advertisements, marketplaces, social media or other commercial applications.
4. Trade names, trademarks, logos and other distinctive features of the Company may not be used in any manner that could create confusion regarding origin, affiliation or any commercial relationship with the Company.
5. The automated collection, scraping, reproduction or reuse of substantial parts of the websites, webshops or content of the Company for commercial purposes, training purposes or other unauthorized applications is prohibited.
6. To the extent customers submit or share reviews, images, comments or other content through the websites, webshops or social media channels of the Company, the customer grants the Company a non-exclusive, worldwide and royalty-free license to use such content for commercial, promotional or service-related purposes unless otherwise required by law.
7. Nothing in this article shall affect the statutory rights of consumers.
8. Customers submitting reviews, photographs, comments or other user-generated content warrant that such content is truthful, lawful and based on their genuine personal experience where applicable.
9. The Company reserves the right to refuse, moderate, edit or remove user-generated content that is unlawful, misleading, fraudulent, defamatory, offensive, infringes the rights of third parties or is otherwise inconsistent with these Terms & Conditions or applicable law.
Article 15 — Privacy And Cookies
1. The Company processes personal data in accordance with applicable privacy legislation and the privacy policy published on the relevant website(s).
2. Personal data shall only be processed for purposes related to the performance of agreements, customer service, payments, shipments, return processing, fraud prevention, communication and the improvement of services and user experience.
3. The website(s) may use cookies, pixels, analytics tools and similar technologies for functional, analytical, security, marketing and personalization purposes.
4. Further information regarding the processing of personal data, the use of cookies and the rights of customers can be found in the privacy policy and cookie policy published on the relevant website(s).
5. The Company may engage external service providers, software providers, payment partners, carriers and other third parties for the performance of services and agreements. Where personal data is processed in connection with such services, this shall take place in accordance with applicable law and appropriate security measures.
6. Customers are responsible for carefully handling account credentials, passwords and other personal access information.
7. The Company takes appropriate technical and organizational measures to protect personal data and digital communications against loss, misuse or unauthorized access, insofar as reasonably possible.
Article 16 — Complaints Procedure
1. The Company aims to process orders, services and communication with the greatest possible care. If a customer has a complaint, the customer is requested to notify the Company as soon as reasonably possible.
2. Complaints may be submitted through customer service, by email or through other contact methods offered by the Company as published on the relevant website(s).
3. Customers are requested to describe complaints as clearly as possible and, where relevant, provide additional information such as order details, photographs or other supporting documentation in order to enable a careful assessment.
4. The Company shall handle complaints within a reasonable timeframe and aims to provide an appropriate solution. If additional processing time is required, the customer shall receive an indication of the expected handling period within a reasonable timeframe.
5. For international orders, returns, customs procedures or matters involving external carriers or payment providers, complaint handling times may vary depending on the country, carrier or external party involved.
6. The Company aims to resolve complaints and disputes in good faith and in a customer-oriented manner.
7. Submitting a complaint does not suspend the customer’s payment obligations unless mandatory law provides otherwise.
Article 17 — Disputes And Applicable Law
1. All agreements, offers, orders and legal relationships between the Company and the customer shall be governed by Dutch law unless mandatory law provides otherwise.
2. Consumers residing outside the Netherlands retain the protection of mandatory consumer rights applicable in their country of habitual residence insofar as such rights cannot legally be excluded.
3. The Company and the customer shall make reasonable efforts to resolve any disputes amicably and in good faith before submitting a dispute to a court or other authority.
4. Any disputes may be submitted to the competent court in the Netherlands unless mandatory law provides otherwise.
5. If these Terms & Conditions are made available in multiple languages, the English version shall prevail in the event of differences in interpretation unless mandatory local law requires otherwise.
6. Nothing in these Terms & Conditions limits a customer’s right to seek assistance from competent consumer protection authorities, regulatory bodies or alternative dispute resolution mechanisms where available under applicable law.
Article 18 — Final Provisions
1. If any provision of these Terms & Conditions is found to be wholly or partially invalid, void or unenforceable, the remaining provisions shall remain fully valid and enforceable.
2. Any invalid or unenforceable provision shall be interpreted or replaced as closely as possible in line with the purpose and intent of the original provision within the limits of applicable law.
3. The Company may amend, update or supplement these Terms & Conditions from time to time. The most recent version shall be published on the relevant website(s).
4. Changes to these Terms & Conditions shall not apply to agreements already concluded unless required by law or expressly agreed otherwise.
5. Provisions which by their nature are intended to remain in effect after termination of the agreement, including provisions relating to liability, intellectual property, disputes, applicable law and privacy, shall survive termination of the agreement where relevant.
6. These Terms & Conditions constitute the entire agreement between the Company and the customer regarding the subject matter to which they relate unless expressly agreed otherwise in writing.